Refund Policy

We at Jouleshealth know how important it is to receive your purchased products in the finest condition,
and on time. We are committed to delivering your order accurately, in good condition, and always on time
promised by our customer care executive or on website. Below are some more shipping related points:

• Each order would be shipped only to a single destination address specified at the time of payment for that order. If you wish to ship products to different addresses, you shall need to place multiple orders.

• We make our best efforts to ensure that each item in your order is shipped out by the seller within 2-3 working days of the order date. However in some cases, it may take longer, upto 5 or more working days, to ship the order as the product may have to be procured by the seller where there is a heavy demand.

• Orders are shipped out on all week days (Monday to Saturday), excluding public holidays.

If you believe that the product is not in good condition, or if the packaging is tampered with or damaged, before accepting delivery of the goods, please refuse to take delivery of the package, and call our customer care number at 07625016262 (8.00 a.m. to 8.00 p.m. / 5 days a week), or write an email to operation@jouleshealth.com mentioning your order reference number. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest.

Please note all items will be shipped with an invoice. In case, inadvertently, the same is not received, you may call our customer care number at +91-80-41606771 (8.00 a.m. to 5.00 p.m. / 5 days a week), or write an email to operation@jouleshealth.com mentioning your order reference number.